import { TicketMessageModel } from '../models/TicketMessage.js'; import { TicketModel } from '../models/Ticket.js'; import logger from '../utils/logger.js'; export class TranscriptGenerator { static async generateHTML(ticketId, guild) { try { const ticket = await TicketModel.findOne({ ticketId }); if (!ticket) { throw new Error('Ticket not found'); } const messages = await TicketMessageModel.find({ ticketId }).sort({ createdAt: 1 }); const user = await guild.client.users.fetch(ticket.userId); const closedBy = ticket.closedBy ? await guild.client.users.fetch(ticket.closedBy) : null; let html = this.getHTMLHeader(ticket, guild, user, closedBy); for (const msg of messages) { html += await this.generateMessageHTML(msg, guild); } html += this.getHTMLFooter(); return html; } catch (error) { logger.error('Failed to generate HTML transcript:', error); throw error; } } static async generateTXT(ticketId, guild) { try { const ticket = await TicketModel.findOne({ ticketId }); if (!ticket) { throw new Error('Ticket not found'); } const messages = await TicketMessageModel.find({ ticketId }).sort({ createdAt: 1 }); const user = await guild.client.users.fetch(ticket.userId); const closedBy = ticket.closedBy ? await guild.client.users.fetch(ticket.closedBy) : null; let txt = `═══════════════════════════════════════════════════════════\n`; txt += ` TICKET TRANSCRIPT \n`; txt += `═══════════════════════════════════════════════════════════\n\n`; txt += `Ticket ID: ${ticket.ticketId}\n`; txt += `Category: ${ticket.category}\n`; txt += `Subject: ${ticket.subject}\n`; txt += `Created by: ${user.tag} (${user.id})\n`; txt += `Created at: ${ticket.createdAt.toLocaleString()}\n`; txt += `Closed by: ${closedBy ? `${closedBy.tag} (${closedBy.id})` : 'Unknown'}\n`; txt += `Closed at: ${ticket.closedAt ? ticket.closedAt.toLocaleString() : 'N/A'}\n`; txt += `Close reason: ${ticket.closeReason || 'No reason provided'}\n`; txt += `Total messages: ${messages.length}\n`; txt += `Participants: ${ticket.participants.length}\n\n`; txt += `═══════════════════════════════════════════════════════════\n\n`; for (const msg of messages) { txt += this.generateMessageTXT(msg); } txt += `\n═══════════════════════════════════════════════════════════\n`; txt += ` END OF TRANSCRIPT \n`; txt += `═══════════════════════════════════════════════════════════\n`; return txt; } catch (error) { logger.error('Failed to generate TXT transcript:', error); throw error; } } static getHTMLHeader(ticket, guild, user, closedBy) { return ` Ticket ${ticket.ticketId} - ${guild.name}

🎫 Ticket ${ticket.ticketId}

${guild.name}

Category

${ticket.category}

Subject

${ticket.subject}

Created By

${user.tag}

Closed By

${closedBy ? closedBy.tag : 'Unknown'}

Created

${ticket.createdAt.toLocaleString()}

Closed

${ticket.closedAt ? ticket.closedAt.toLocaleString() : 'N/A'}

`; } static async generateMessageHTML(msg, guild) { const messageClass = msg.isSystem ? 'system' : msg.isStaff ? 'staff' : ''; const timestamp = new Date(msg.createdAt).toLocaleString(); let html = `

${msg.username} ${timestamp}

${this.escapeHTML(msg.content)}

`; if (msg.attachments && msg.attachments.length > 0) { for (const att of msg.attachments) { html += `

📎 ${att.name} (${this.formatBytes(att.size)})

`; } } html += `

`; return html; } static generateMessageTXT(msg) { const timestamp = new Date(msg.createdAt).toLocaleString(); const badge = msg.isSystem ? '[SYSTEM]' : msg.isStaff ? '[STAFF]' : '[USER]'; let txt = `[${timestamp}] ${badge} ${msg.username}:\n`; txt += `${msg.content}\n`; if (msg.attachments && msg.attachments.length > 0) { txt += `Attachments:\n`; for (const att of msg.attachments) { txt += ` - ${att.name} (${this.formatBytes(att.size)}): ${att.url}\n`; } } txt += `\n`; return txt; } static getHTMLFooter() { return `

`; } static escapeHTML(text) { const map = { '&': '&', '<': '<', '>': '>', '"': '"', "'": ''' }; return text.replace(/[&<>"']/g, m => map[m]); } static formatBytes(bytes) { if (bytes === 0) return '0 Bytes'; const k = 1024; const sizes = ['Bytes', 'KB', 'MB', 'GB']; const i = Math.floor(Math.log(bytes) / Math.log(k)); return Math.round(bytes / Math.pow(k, i) * 100) / 100 + ' ' + sizes[i]; } }