const { EmbedBuilder, ActionRowBuilder, ButtonBuilder, ButtonStyle, PermissionFlagsBits, ChannelType, ModalBuilder, TextInputBuilder, TextInputStyle, AttachmentBuilder } = require('discord.js'); const { v4: uuidv4 } = require('uuid'); const db = require('../database/db'); const { buildEmbed, sanitizeChannelName, replaceVariables, formatTimeTaken } = require('../utils/variables'); const { generateTranscript } = require('../utils/transcript'); // ── Ticket creation ─────────────────────────────────────────────────────────── async function handleTicketCreate(interaction, categoryId) { await interaction.deferReply({ ephemeral: true }); const guild = interaction.guild; const user = interaction.user; const guildId = guild.id; const category = db.getCategoryById(categoryId); if (!category) return interaction.editReply({ content: '❌ This ticket category no longer exists.' }); const config = db.getGuildConfig(guildId); const adv = config.advancedConfig || {}; const maxPerUser = adv.maxTicketsPerUser || 1; const openTickets = db.getOpenTicketsByUserAndCategory(guildId, user.id, categoryId); if (openTickets.length >= maxPerUser) { return interaction.editReply({ content: `❌ You already have **${openTickets.length}** open ticket(s) in this category. Please use your existing ticket.` }); } const ticketNumber = db.incrementTicketCounter(guildId); const namingFormat = config.namingFormat || '{category}-{username}'; const rawName = replaceVariables(namingFormat, { category: category.name, username: user.username, ticket: `ticket-${ticketNumber}`, number: String(ticketNumber).padStart(4, '0') }); const channelName = sanitizeChannelName(rawName); const routing = db.getCategoryRouting(guildId, categoryId); const discordCategoryId = routing?.discordCategoryId || config.parentCategory || undefined; const channelOptions = { name: channelName, type: ChannelType.GuildText, permissionOverwrites: [ { id: guild.id, deny: [PermissionFlagsBits.ViewChannel] }, { id: user.id, allow: [PermissionFlagsBits.ViewChannel, PermissionFlagsBits.SendMessages, PermissionFlagsBits.ReadMessageHistory, PermissionFlagsBits.AttachFiles] }, { id: interaction.client.user.id, allow: [PermissionFlagsBits.ViewChannel, PermissionFlagsBits.SendMessages, PermissionFlagsBits.ReadMessageHistory, PermissionFlagsBits.ManageChannels, PermissionFlagsBits.ManageMessages, PermissionFlagsBits.AttachFiles, PermissionFlagsBits.EmbedLinks] } ] }; if (config.ticketRole) { channelOptions.permissionOverwrites.push({ id: config.ticketRole, allow: [PermissionFlagsBits.ViewChannel, PermissionFlagsBits.SendMessages, PermissionFlagsBits.ReadMessageHistory, PermissionFlagsBits.ManageMessages, PermissionFlagsBits.AttachFiles] }); } if (discordCategoryId) { const discordCat = guild.channels.cache.get(discordCategoryId); if (discordCat && discordCat.type === ChannelType.GuildCategory) { channelOptions.parent = discordCategoryId; } } const ticketChannel = await guild.channels.create(channelOptions).catch(err => { console.error('Failed to create ticket channel:', err); return null; }); if (!ticketChannel) return interaction.editReply({ content: '❌ Failed to create ticket channel. Please check bot permissions.' }); const ticketId = uuidv4(); const vars = { user: `<@${user.id}>`, username: user.username, ticket: ticketChannel.name, category: category.name, number: String(ticketNumber).padStart(4, '0') }; if (config.initialMessage) { await ticketChannel.send({ content: replaceVariables(config.initialMessage, vars) }).catch(() => {}); } let ticketEmbed; if (config.ticketCreatedEmbed) { const e = buildEmbed(config.ticketCreatedEmbed, vars); ticketEmbed = new EmbedBuilder(e); } else { ticketEmbed = new EmbedBuilder() .setTitle('🎟️ Ticket Opened') .setDescription(`Hello <@${user.id}>, thank you for creating a ticket in **${category.name}**.\n\nPlease describe your issue and a staff member will assist you shortly.`) .setColor(0x5865F2) .setFooter({ text: `Ticket #${ticketNumber} • ${category.name}` }) .setTimestamp(); } const controlRow = new ActionRowBuilder().addComponents( new ButtonBuilder().setCustomId(`tkt_claim_${ticketId}`).setLabel('Claim').setStyle(ButtonStyle.Primary), new ButtonBuilder().setCustomId(`tkt_close_${ticketId}`).setLabel('Close').setStyle(ButtonStyle.Danger), ); const controlMsg = await ticketChannel.send({ embeds: [ticketEmbed], components: [controlRow] }); db.createTicket(ticketId, guildId, ticketChannel.id, user.id, categoryId, category.panelId, ticketNumber, controlMsg.id); if (category.notificationRole && category.notificationRole !== 'none') { const roleId = category.notificationRole === 'default' ? config.ticketRole : category.notificationRole; if (roleId) { await ticketChannel.send({ content: `<@&${roleId}>`, allowedMentions: { roles: [roleId] } }).catch(() => {}); } } else if (adv.pingUser !== false) { await ticketChannel.send({ content: `<@${user.id}>`, allowedMentions: { users: [user.id] } }).catch(() => {}); } await interaction.editReply({ content: `✅ Your ticket has been created: <#${ticketChannel.id}>` }); } // ── Panel button/select ─────────────────────────────────────────────────────── async function handlePanelButton(interaction) { const categoryId = interaction.customId.replace('ticket_btn_', ''); await handleTicketCreate(interaction, categoryId); } async function handlePanelSelect(interaction) { const selectedValue = interaction.values[0]; const categoryId = selectedValue.replace('cat_', ''); await handleTicketCreate(interaction, categoryId); } // ── Claim ───────────────────────────────────────────────────────────────────── async function handleClaim(interaction) { await interaction.deferReply({ ephemeral: true }); const ticketId = interaction.customId.replace('tkt_claim_', ''); const ticket = db.getTicket(ticketId); if (!ticket) return interaction.editReply({ content: '❌ Ticket not found.' }); const guild = interaction.guild; const config = db.getGuildConfig(guild.id); const claimedBy = interaction.user.id; if (ticket.claimedBy) { if (ticket.claimedBy === claimedBy) { db.unclaim(ticketId); const controlMsg = await interaction.channel.messages.fetch(ticket.controlMessageId).catch(() => null); if (controlMsg) { await controlMsg.edit({ components: [ new ActionRowBuilder().addComponents( new ButtonBuilder().setCustomId(`tkt_claim_${ticketId}`).setLabel('Claim').setStyle(ButtonStyle.Primary), new ButtonBuilder().setCustomId(`tkt_close_${ticketId}`).setLabel('Close').setStyle(ButtonStyle.Danger), ) ] }).catch(() => {}); } return interaction.editReply({ content: '✅ You have unclaimed this ticket.' }); } return interaction.editReply({ content: `❌ This ticket is already claimed by <@${ticket.claimedBy}>.` }); } db.updateTicketClaim(ticketId, claimedBy); if (config.claimedMessage) { const vars = { staff: `<@${claimedBy}>`, ticket: interaction.channel.name, username: interaction.user.username }; await interaction.channel.send({ content: replaceVariables(config.claimedMessage, vars) }).catch(() => {}); } else { await interaction.channel.send({ content: `📌 This ticket has been claimed by <@${claimedBy}>.` }).catch(() => {}); } if (config.claimedParentCategory) { const discordCat = guild.channels.cache.get(config.claimedParentCategory); if (discordCat && discordCat.type === ChannelType.GuildCategory) { await interaction.channel.setParent(config.claimedParentCategory, { lockPermissions: false }).catch(() => {}); } } const controlMsg = await interaction.channel.messages.fetch(ticket.controlMessageId).catch(() => null); if (controlMsg) { await controlMsg.edit({ components: [ new ActionRowBuilder().addComponents( new ButtonBuilder().setCustomId(`tkt_claim_${ticketId}`).setLabel('Unclaim').setStyle(ButtonStyle.Secondary), new ButtonBuilder().setCustomId(`tkt_close_${ticketId}`).setLabel('Close').setStyle(ButtonStyle.Danger), ) ] }).catch(() => {}); } await interaction.editReply({ content: `✅ You have claimed this ticket.` }); } // ── Close ───────────────────────────────────────────────────────────────────── async function handleCloseButton(interaction) { const ticketId = interaction.customId.replace('tkt_close_', ''); const ticket = db.getTicket(ticketId); if (!ticket) return interaction.reply({ content: '❌ Ticket not found.', ephemeral: true }); const config = db.getGuildConfig(interaction.guildId); const adv = config.advancedConfig || {}; if (adv.usersCanClose === false && ticket.userId === interaction.user.id && !ticket.claimedBy) { return interaction.reply({ content: '❌ Only staff can close this ticket.', ephemeral: true }); } const modal = new ModalBuilder() .setCustomId(`tkt_close_modal_${ticketId}`) .setTitle('Close Ticket') .addComponents( new ActionRowBuilder().addComponents( new TextInputBuilder() .setCustomId('reason') .setLabel('Reason for closing') .setStyle(TextInputStyle.Paragraph) .setRequired(true) .setPlaceholder('Enter the reason for closing this ticket...') .setMaxLength(400) ) ); await interaction.showModal(modal); } async function handleCloseModal(interaction) { await interaction.deferReply({ ephemeral: true }); const ticketId = interaction.customId.replace('tkt_close_modal_', ''); const ticket = db.getTicket(ticketId); if (!ticket) return interaction.editReply({ content: '❌ Ticket not found.' }); const reason = interaction.fields.getTextInputValue('reason').trim(); const guild = interaction.guild; const config = db.getGuildConfig(guild.id); const ticketChannel = guild.channels.cache.get(ticket.channelId); if (!ticketChannel) { db.closeTicket(ticketId, reason); return interaction.editReply({ content: '✅ Ticket record closed.' }); } const timeTaken = formatTimeTaken(Date.now() - ticket.createdAt); let transcriptBuffer; try { transcriptBuffer = await generateTranscript(ticketChannel); } catch (_) { transcriptBuffer = Buffer.from('Failed to generate transcript.', 'utf8'); } if (config.logChannel) { const logChannel = guild.channels.cache.get(config.logChannel); if (logChannel) { const logEmbed = new EmbedBuilder() .setTitle('📋 Ticket Closed') .setColor(0xFF5555) .addFields( { name: 'Ticket', value: ticketChannel.name, inline: true }, { name: 'Opened By', value: `<@${ticket.userId}>`, inline: true }, { name: 'Closed By', value: `<@${interaction.user.id}>`, inline: true }, { name: 'Category', value: db.getCategoryById(ticket.categoryId)?.name || 'Unknown', inline: true }, { name: 'Time Open', value: timeTaken, inline: true }, { name: 'Reason', value: reason, inline: false }, ) .setTimestamp(); const attachment = new AttachmentBuilder(transcriptBuffer, { name: `transcript-${ticketChannel.name}.html` }); await logChannel.send({ embeds: [logEmbed], files: [attachment] }).catch(() => {}); } } const ticketCreator = await guild.members.fetch(ticket.userId).catch(() => null); if (ticketCreator) { const vars = { ticket: ticketChannel.name, staff: interaction.user.username, reason, time_taken: timeTaken }; let dmEmbed; if (config.closeDmEmbed) { const e = buildEmbed(config.closeDmEmbed, vars); dmEmbed = new EmbedBuilder(e); } else { dmEmbed = new EmbedBuilder() .setTitle('🎟️ Your Ticket Was Closed') .setDescription(`Your ticket **${ticketChannel.name}** has been closed.`) .setColor(0xFF5555) .addFields( { name: 'Closed By', value: interaction.user.username, inline: true }, { name: 'Time Open', value: timeTaken, inline: true }, { name: 'Reason', value: reason, inline: false }, ) .setTimestamp(); } await ticketCreator.send({ embeds: [dmEmbed] }).catch(() => {}); } db.closeTicket(ticketId, reason); await interaction.editReply({ content: '✅ Ticket closed. Deleting channel...' }); await ticketChannel.delete(`Ticket closed by ${interaction.user.tag}: ${reason}`).catch(() => {}); } module.exports = { handlePanelButton, handlePanelSelect, handleClaim, handleCloseButton, handleCloseModal };