Transcript - Ticket ${ticket.ticket

const { getTicketMessages } = require('../database/database'); function generateTextTranscript(guild, ticket, panel, category) { const messages = getTicketMessages(guild.id, ticket.ticket_id); let transcript = ''; transcript += '═══════════════════════════════════════════════\n'; transcript += ' TRANSCRIPT DO TICKET\n'; transcript += '═══════════════════════════════════════════════\n\n'; transcript += `ID do Ticket: ${ticket.ticket_id}\n`; transcript += `Painel: ${panel.panel_id}\n`; transcript += `Categoria: ${category ? category.name : 'Nenhuma'}\n`; transcript += `Usuário: <@${ticket.user_id}> (${ticket.user_id})\n`; transcript += `Staff Responsável: ${ticket.staff_id ? `<@${ticket.staff_id}>` : 'Nenhum'}\n`; transcript += `Motivo: ${ticket.reason || 'Não informado'}\n`; transcript += `Status: ${ticket.status}\n`; transcript += `Data de Abertura: ${new Date(ticket.created_at * 1000).toLocaleString('pt-BR')}\n`; if (ticket.closed_at) { transcript += `Data de Fechamento: ${new Date(ticket.closed_at * 1000).toLocaleString('pt-BR')}\n`; const duration = ticket.closed_at - ticket.created_at; const hours = Math.floor(duration / 3600); const minutes = Math.floor((duration % 3600) / 60); transcript += `Duração: ${hours}h ${minutes}m\n`; } transcript += '\n═══════════════════════════════════════════════\n'; transcript += ' MENSAGENS\n'; transcript += '═══════════════════════════════════════════════\n\n'; if (messages.length === 0) { transcript += 'Nenhuma mensagem registrada.\n'; } else { messages.forEach(msg => { const timestamp = new Date(msg.created_at * 1000).toLocaleString('pt-BR'); transcript += `[${timestamp}] ${msg.author_tag} (${msg.author_id}):\n`; transcript += `${msg.content || '[Sem conteúdo de texto]'}\n\n`; }); } transcript += '═══════════════════════════════════════════════\n'; transcript += ' FIM DO TRANSCRIPT\n'; transcript += '═══════════════════════════════════════════════\n'; return transcript; } function generateHtmlTranscript(guild, ticket, panel, category) { const messages = getTicketMessages(guild.id, ticket.ticket_id); let html = ` Transcript - Ticket ${ticket.ticket_id}

ID do Ticket ${ticket.ticket_id}

Painel ${panel.panel_id}

Categoria ${category ? category.name : 'Nenhuma'}

Usuário ${ticket.user_id}

Staff Responsável ${ticket.staff_id || 'Nenhum'}

Status ${ticket.status}

Motivo ${ticket.reason || 'Não informado'}

Data de Abertura ${new Date(ticket.created_at * 1000).toLocaleString('pt-BR')}

${ticket.closed_at ? `

Data de Fechamento ${new Date(ticket.closed_at * 1000).toLocaleString('pt-BR')}

Duração ${Math.floor((ticket.closed_at - ticket.created_at) / 3600)}h ${Math.floor(((ticket.closed_at - ticket.created_at) % 3600) / 60)}m

` : ''}

Mensagens

${messages.length === 0 ? '

Nenhuma mensagem registrada neste ticket.

' : messages.map(msg => `

${msg.author_tag} ${new Date(msg.created_at * 1000).toLocaleString('pt-BR')}

${msg.content || '[Sem conteúdo de texto]'}

`).join('')}

`; return html; } module.exports = { generateTextTranscript, generateHtmlTranscript };

🎫 Transcript do Ticket

Mensagens